What People Are Saying

Thanks for visiting our Testimonial section!

We are honored to have earned the confidence of so many amazing people over the years and we look forward to meeting you!

A Lot of Really Happy People!

RECIPE: Ingredients: Two Great Los Altos Agents Add: Very Special Clients, A Los Altos Location, A Well Cared For Home. Mix Well. YIELDS: A Lot of Really Happy People!!

Abby Aherns |
Buyer


A heartfelt thank you, 

Alisa & Greg

Alisa Dunlap |
Seller

Amber Merkel |
Buyer

Talk about full service!

As a first time home buyer, I can't recommend Ginna and her team enough.

I met Ginna through a friend who raved about her experience with her buying her first home. Because I watched Ginna through the process with someone else and saw how she had recommended against purchasing a few options, I knew that I would get ethical, honest advice, feedback, and strategic counsel. In my experience, that's exactly what we got and a whole lot more.

Ginna's knowledge of the market, the process, and even the players involved was invaluable. Her attention-to- detail made my accountant husband happy and her support and responsiveness alleviated my concerns as we went along.

The day of our move, Ginna was there in person ensuring that everything was going well. She had recommended our movers, a handyman, a contractor, and even a housekeeper (who have all been fantastic!). When, during the move, they couldn't get our bed up the stairs, Ginna was right there figuring out options, like taking the entire bed apart and putting it through a window. After a few hours, it was Ginna's suggestion that saved the day and ensured that we weren't going to be sleeping in our dining room on the first floor.

Talk about full service.

Hopefully, I don't have to buy another house anytime soon, but if I did, I'd use Ginna again in a heartbeat.

Bianchini/Alstrom |
Buyer

Outstanding job!

Dear Ginna, Thank you very much for doing an outstanding job in selling our home. You are a true Professional in every sense of the word. All the best to you and your family.

Bob & Pat |
Seller

Knowledge about San Francisco real estate

I was so impressed with her knowledge about San Francisco real estate and her professionalism, I have used her in all real estate transactions (five) since 2005. I have never seen anyone work harder to make my life easier.”

Bob Flynn, Jr.

Ginna was outstanding!

We had been looking to purchase a house for over two years, but were unable to find the right house at the right price. We started working with Ginna in January and immediately were impressed with her professionalism. We felt comfortable working with her and confident having her represent us to sellers. Although this is a difficult market for most buyers, after we were working with Ginna, it did not take us long to locate the type of house we wanted to live in and start out family. We appreciate Ginna's help in finding our house and presenting a successful offer. After our offer was accepted, Ginna was outstanding! There are so many details to resolve with so many other people, from loan agents to escrow agents. Her qualities of integrity, diligence, and the ability to be simultaneously charming and form helped to make our home buying experience more successful and pleasant. A few weeks ago, we moved into our house. As we are unpacking, and adding our personal touches, it feels more and more like home every day. We would like to thank our agent, Ginna, and everyone else at Seville Properties for your assistance.

Bobbie & Warren Horowitz |
Buyer

Brent Bertsch |
Buyer and Seller

Beyond the call of duty

Many thanks for all your hard work in selling the house. You and your office went well beyond the call of duty. My siblings and I are happy to have it all behind us, and thank you again for your hard work, professionalism, and upbeat approach through it all.

Chris B. |
Seller

D. Dzilno |
Buyer

Kathy did her research and met with us many times in order to fine-tune our parameters. With a small inventory of homes on the market, it was considerably smaller once we voiced our likes and dislikes. She never wavered from her firm commitment of satisfying our housing demands, and with a smile on her face kept up the long and arduous battle of locating our “needle” in the haystack. 

Kathy was quick to communicate with us the pros and cons of every house we considered and visited. She never sugar coated a property in order to make a quick sale. She was our broker and never tried to encourage us to go outside of our comfort zone and never compromised our housing demands. 

Kathy and the entire Transpac team worked swiftly, diligently and professionally to seize the opportunity when we eventually located a candidate property. The team prepared and submitted a competitive offer and worked to counter and secure the acceptance of our bid. Moving from offer to escrow, they navigated us through the difficult process of securing funding and ultimately closed the deal. 

Kathy was amazingly driven and continually motivated us to keep searching. She, of course, found us the perfect home. We have been settled for over 7 months and still can’t believe that we found the house of our dreams. 

Coming from a real estate background, I have known few brokers that can perform at such a high level in such a difficult housing market. With everyone looking for the easy client, Kathy took us under her wing and put in the long hours to deliver us to our new home. She maintained a professional, yet caring disposition that proved to be the perfect ingredients for success.

Dan & Mary Gorman |
Buyer

"Ginna and Claire made the experience of selling our home smooth and painless. They were a pleasure to work with and we wouldn't hesitate to recommend them to anyone who needs assistance with home buying or selling. Selling our home seemed overwhelming and Ginna's team greatly reduced our stress level. I have worked with other realtors and have to say they far exceeded our expectations with their real estate expertise, organizational skills, responsiveness, creativity and sensitivity towards our situation - leaving our family home of many years. Looking forward to working with Ginna and team on all future real estate transactions!"

Debbie |
Seller

Dianna Goetz |
Seller

I'd imagine that selling one's home is never a very comfortable process what with the anxieties of sprucing the home up for presentation, showing the home, setting a good but reasonable asking price and going through the process of negotiating a sale price, but perhaps it was even more so for us because our family had owned the home for forty years. Kathy, though, helped make all of these phases smooth and efficient on a timeline that fit our particular needs; other agents would have likely pushed our family to move more quickly. She was always more than happy to take the time to explain any aspect of the process. Some of the many areas where Kathy proved highly skilled were her: 

• Long time knowledge of the local market; 
• Up to date knowledge of appropriate real estate laws, regulations and practices; 
• Impeccable professionalism and integrity; 
• Flexibility to handle any situation that arose during the process; and 
• Truly impressive accessibility (I felt like our transaction was always a top priority for Kathy). 

Kathy also was open to my attending the final price negotiations: an event unlike any other that can immediately prove how fast and potentially volatile the San Francisco Bay Area housing market can be. With her and her partner, Bob Cranmer-Brown, and my own contribution we were able to take the multiple offers on the home and negotiate a price that was three to four hundred thousand over the final price predicted by one agent who had visited during the Broker tour. 

Now that the sale is completed, I am amazed at how smoothly and well everything went. Even after the transaction was over, Kathy was more than willing to answer any questions I had that were related to the home sale; Kathy truly wants what’s best for her clients.

 

Ed Lagapa |
Seller

 

We stumbled on our dream house before we had any thing in place -- no real estate agent, no pre-approved loan, nothing. Our former real estate agent suggested Ginna, and we couldn't have been happier. On an extremely short timeline, she hopped on board, got us set up with a mortgage broker, and ushered us through the process. When complications came up with the selling agent, she handled everything.  Having bought and sold a house once before, we knew what we wanted in a real estate agent -- someone who is assertive but ethical, enthusiastic but also honest and willing to share bad news, and someone who knows the business. Ginna is all of those things. She's a real pro and a pleasure to work with.

Ellen Middaugh & Craig Paterson |
Buyer

 

"As a first time homebuyer, I was nervous. I was going to make a commitment to property and I had no idea where to even begin. When I first met with Ginna, she understood that and worked with me step by step. At no point in the entire process did I feel that I didn't understand what was going on or what was required. Ginna helped me understand every step, every document, and every aspect of the property we visited. She helped me find a condo that suits my needs perfectly, and I couldn't be happier. She even gave me a parting housewarming gift! Clear, friendly, timely communication; I can't recommend Ginna enough."

-George

 

George |
Buyer

She provided us with a thorough market analyst to show us how much cash we could expect after selling our home. She also gave us a detailed report of selling prices of homes with in our target neighborhoods. After reviewing the two reports she prepared she worked with our lender to see if we could qualify for the expected purchase price for homes in our target neighborhoods. After this process we decided to sell and work with Kathy. Kathy toured our home and gave us suggestions to make our home more presentable. Her suggestions werked out great. We sold our property for $40,000 more than the higher range from her market research. 
Kathy told us in the beginning the steps and time frame for the selling process. The process went exactly as she said it would. We closed escrow one day ahead of schedule. 

We are very happy with how Kathy handled our sale. She was always available by cell phone which was comforting. We look forward to another enjoyable experience as we look to buy our new home. 

Thank you Kathy, 

Greg Dunlap

 

Gregg Dunlap |
Seller

The market was very challenging. Those challenges also highlight a few examples where she really made a difference for us: 

• The market at the time had an enormous number of properties on the market. Since we did not have a strong opinion about which areas to pursue, we ended up looking at a fairly wide variety of properties. Kathy listened to us throughout the process to help us focus our decision based on our priorities. 

• Kathy worked with us on a negotiation strategy that put the sellers in a short-sale situation with their bank. She followed up with the banks to keep the progress from dragging out; the bank approval on the short sale was secured in 3 weeks. 

• Despite the short-sale, she worked with the sellers (through the seller’s agent) to maintain a positive relationship. The sellers ended up helping us significantly with transitioning to the new property.

Howard Bujtor |
Buyer

James Maltby |
Food & Beverage Director

Kind, Respectful and Straightforward

We were introduced to Ginna Lazar and her team by a dear family friend. She and her husband had been close to my in-laws for many years. At the time of the introduction, my aging, increasingly infirm and widowed mother-in- law had reached the point where living alone was clearly not an option. There was much to do in preparation for her evolution into a new living situation. She was stubborn and used to having her way, so this was clearly was going to be a challenging time. Our friend had known Ginna for quite some time, and brought to our attention that she specialized in specialized in downsizing elderly people, which most often concluded in selling the family home. As is common to properties occupied by the elderly, numerous repairs had been left unattended for years. Consequently we needed someone who could not only deal with a difficult senior, but with whom we could also trust to place her welfare as the primary consideration. This person had to be patient and empathetic. Additionally, it was critical that my mother-in- law be guided through strong ethical standards, and that recommended repairs and upgrades be fairly priced and the work completed on time. We were working against a ticking clock and it was a tall order. The day we met Ginna and her assistant, an instant sigh of relief went through all of us. Her demeanor toward my mother-in- law was kind, respectful and straightforward. A true friendship was established that day. Through the following months we worked closely with Ginna to tend the repairs for which we could obtain agreement. A few months later my mother-in- law entered her final state of decline, and finally passed. And because we’d developed such a deep bond and strong working relationship with Ginna by then, getting the house ready for market went like clockwork. Her team of extremely competent craftsmen had become well known to us, and we were ushered through this very difficult personal phase with grace and skill. Costs were managed expertly through the type of creative solutions that only experience may render. Many were the times we asked ourselves what we’d have done without Ginna Lazar. When finally the property was presented to market, it was in perfectly painted, updated, repaired and staged. It generated instantaneous response and was sold quickly. All paperwork and legalities were expedited with speed and accuracy. The work was done. We heartily endorse Ginna and her crew. They know they’re stuff. And best of all, they’re really great folks. You could trust them with your mother.

Jef & Deb Loeb |
Seller


When we first showed Kathy my husband’s home to be sold, she pulled together some recommendations (with such kindness, diplomacy and skillful tact) of things that needed to be fixed – both indoors and out. We started in on this process and, within three months (which is not an easy task when combined with a taking care of my son, full time jobs, and planning a wedding), were able to put it on the market. I have no doubt that one of the main reasons we ended up having only one open house, receiving 19 offers and selling so quickly, is due to Kathy’s recommendations. 

After taking a home-mental break for a few months, we started navigating the houses on the market. We found where we needed to narrow the search to particular areas – due to school zones, commutes to work, the want of a great neighborhood and, of course, price range. 

Kathy listened to every point carefully and with great consideration. She passed links so we were able to quickly view online because she knew of our daily tight routines. When I ever came back with an ‘uninterested’, she made a point of always remembering the reason why and never again introduced a home that fell under the same criteria. 

Then, one day, Kathy called. She came across a home that had been officially on the market for only two hours and the owners hadn’t even set a date for it’s first open house yet. She strongly felt it could be right for our family… and please hurry. Due to Silicon Valley’s unique pocket of fast-selling homes, Kathy recommended that we rush to simply view the home before the masses also found out about it. A private appointment was set that same day – and another on the next day. 

She was right, of course. We loved it, put in an offer and we three are now home. 

Working with Kathy, we found her to have a combination of traits: patience; professionalism – yet so completely down to Earth; highly knowledgable on the area and it’s offerings; understanding of the high stress levels that this particular search can bring (I’ve had better moments); high work ethic… and, well, true kindness. I just really love working with people who are simply nice and have the bigger, best interest at heart. 

/ Jennifer, Rich & Max

Jennifer |
Seller and buyer

Outstanding Client-focused attitude

When we needed to sell my parents' town home, we decided that professionalism and direct neighborhood experience were critically important. The owners of the home next door were thrilled with Ginna's results, and they were right: her 'turnkey' process got the home on the market quickly, and her client-focused attitude was outstanding.

John R. |
Seller

Utmost confidence in her ethics and abilities

Ginna is the greatest. Throughout the process we always felt like Ginna had our best interests in mind and was working to take care of us. She gives straight answers, is never phony and treats you like a friend/member of the family. We always had and continue to have to utmost confidence in her ethics and abilities. She was the perfect fit for our home-buying experience.

Khoi & Karla |
Buyer

My partner in the journey!

I bought a house as a single woman, but Ginna was my partner in the journey. My target neighborhood offered very limited inventory at my price point so she helped me define my "must haves" and we located a fantastic off-market property. The house sparked considerable local interest so I found myself in a competitive bid process. Ginna truly shined as my advocate in completing necessary inspections, securing financing and putting the right offer forward that won the property without stretching me past my comfort zone. I absolutely love my house. I referred Ginna to two of my closest friends who had equally wonderful success stories under her guidance. As one friend observed, "Ginna nurtures you through the hard stuff like a surrogate mother, but then she's tough in the right moments of the negotiation to get the deal done. You appreciate the depth of her experience when you see her in action.

Kristin Crosland |
Buyer

First Time Buyer

 

My husband and I were first-time homebuyers, and a friend of mine recommended Ginna to us.  And I am so glad that she did!  Ginna is the consummate professional--incredibly fast to respond, never pushy, adept at maneuvering differing spousal tastes and setting realistic expectations, and genuinely acting in her client's best interest. As an attorney and marketing manager who work long hours and are accustomed to jumping through hoops for clients, we were hoping for someone to "run with the ball" as much as possible, work around our limited availability and treat us the same way we treat our clients--oh,and work with a limited budget and what turned out to be a less than competent bank that my husband and I selected (i.e., not Ginna's recommendation).  Ginna did all of that and more. We ended up with the house of our dreams and couldn't be happier. Particularly for first-time homebuyers unaccustomed to the nuttiness that is the Northern California legal market (including how quickly offers need to be made and reviewed), I couldn't recommend a better person to shepherd you through the process. And it's just an added bonus that Ginna is a lovely person and fellow horsewoman :).

 

Lauren & Chris |
Buyer

Very knowledgeable, always energetic and confident.

Ginna is the best realtor I’ve ever worked with, and I feel very lucky to have her help me find my new home in Palo Alto. She’s very knowledgeable, always energetic and confident. She listens to the clients, and let them make the call while providing them with sufficient market information to aid their decision-making. She works hard to prepare for every offer presentation, and keeps the client informed on the presentation progress. In my case, after she has presented my offer, even though the seller has asked her to go back and wait for their decision, she would insist waiting onsite for their decision with her assistant, because she understand how important it is for her client. In terms of acting quickly in this highly competitive Palo Alto real estate market, she keeps her staff up with advanced technology to make sure her response time is the fastest to maximize her client’s chance of getting the house they really want to purchase. I would highly recommend Ginna to anyone who would like to buy their next home in Palo Alto area because she is simply the BEST!

Leah Yi |
Buyer

My boyfriend and I met Ginna at an open house that she was hosting, and when we walked out, we knew the house wasn't for us but the agent was.

We had been working with one of the dreaded online real estate services and never really felt we were getting the full information or truth on houses. They always seemed more concerned about the sale than finding our perfect home.

And along came Ginna. Ginna was the most honest, knowledgeable and down to earth agent we had come across. We reached out to her asking her to be our agent, and within hours we had great information on the house buying experience in San Jose.

Ginna and her amazing daughter Claire were consistent and available, walking us through every step of the process with patience. They did the research for us when we needed information and went to bat for us when we needed support. Because of their tireless work, we had a bid in on a house that we loved within two weeks of switching to their agency.

I really feel these are my real estate agents forever. They fulfilled every need that we had, and now our little family gets to come home to a dream house that we love.

 

Mallori |
Buyer

Took care of every detail

Dear Ginna, Thank you so much for selling our home. You took care of every detail and over looked nothing. I am happy we met. You are a special person with a big loving heart, rare to find. Please do keep in touch, would love to have you here one day.

Merav & Yossi |
Seller

Top-of-the-line marketing materials and advertising

Ginna expedited all the work the home needed, created top-of-the-line marketing materials and advertising, and got the house SOLD! She could be a member of the Boy Scouts: trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent … plus she gets the job done!

Peter R. |
Seller

Very Impressive!

To my dear friends, I want to let the two of you, and everybody who may ever be in the market to sell their house, know what a wonderfully rewarding, and satisfying experience it has been working with you two ladies, and watching you two experts, and your subcontractors "get er done"!! I will never forget sitting on my front porch, that first evening, with the two of you as you filled me in on the game plan. I was in awe, and wondering if this was a doable project. I poured over the booklet you gave me, and I knew it's contents like the back of my hand. I watched as you did everything you said you were going to do and in the order you detailed in the booklet. Very Impressive!! Ginna, when you said "this house will sell very quickly," I knew you knew precisely what you were talking about. You followed my philosophy to the letter .... that being, you plan your work, and you work your plan. Vicki Dampier had said to me, this gal is a real mover and shaker. She said , "Just sit back and watch her work. It will blow you away!!!!!!" She's right .... it did! To top it all off, the house selling in 7 days really put that frosting on the cake! Wow! Just like you said it would right from the beginning. Special bonus for me, I had the opportunity to meet two fabulous friends. I only wish that we had met earlier in life ..... I'm so glad you will both be coming to visit and see my new home. Thank you so much for helping me make my life's dream come true. I will never forget you.

Phyliss |
Seller

When it came time for us to purchase our new home, she worked really hard to find us a home that met our needs. Once we did, she used her excellent negotiating skills to make sure that we got the house despite the multiple offers over listing price. Now that we have moved in, she has continued to help us by recommending great vendors. She has many contacts and an incredible knowledge of the area. 

Kathy truly goes the extra mile for her clients. She is accessible, patient, kind, and probably the hardest worker I have ever met. We couldn't be happier with the work Kathy did for us, and would recommend her without hesitation.

Puja Batra |
Seller and Buyer

 

Rebecca Ternus |
Buyer

 

Rick Raduziner |
Lake Tahoe Real Estate Broker

Rosemarie Stoesser |
Owner- Stage To Sell (IAHSP)

Sam Nichols |
Seller

We were first-time home buyers, and were looking for someone to guide us through the daunting process of finding a home in the Bay Area. Ginna was the perfect person for such a partnership. She is extremely patient, knowledgeable, and always made sure we understood everything about the process, while making us constantly feel we were a priority for her.


In addition to finding our home in less than one (1) month (!), Ginna provided recommendations for attorneys, contractors, and designers, and her suggested professionals have exceeded our expectations.


We love Ginna -- we recommend her highly and without reservation.


Seth and Kat |
Buyer

Sonia Thaler |
Retired Hotel Manager

CEO

Stan Poitras |
Seller

Courtesy, Professionalism, and Competence

I would just like to take this opportunity to thank you for all of your assistance to my brothers and me in selling our mothers home. Additionally, I would like to thank you for taking the special interest in my mother and making the arrangements necessary to assist her with the cleaning and packing required. As you know, not being in town, this was a little more challenging. However, your courtesy, professionalism, and competence made the smooth transition almost effortless. Once again, I would like to thank you for your time, consideration, patience and compassion in the sale of my mother's home.

Steven H. Wilhelm |
Seller

She was very accessible!

We would be happy to be a reference for Ginna. We both think she did an amazing job as our realtor and would highly recommend her. She was very accessible and we were always able to get our questions answered quickly. She explained things well and did a great job of keeping us updated as things progressed and adapted to any changes. She aggressively marketed our house with a great video tour and brochure. The whole time we were working with her we felt that she truly cared about what would be best for us rather than thinking of her commission. She stayed on top of the whole process and followed up even after our sale and purchase. We would definitely use her for any future real estate transactions. She is not only great at her job, but genuinely cares about her clients.

Sue & Chuck Owen |
Seller

Susan Wallace |
Buyer

Suzanne |
Seller

Magnificent organizational skills!

Ginna Arnold-Lazar is superb! She is one of those rare individuals who senses the client's needs even before they're expressed. She understands and sees clearly the objective: Market the property to obtain the best and highest result. But somehow, in her wake, everyone knows that his life has been enriched by becoming acquainted with this articulate, caring, sophisticated and utterly professional lady. She's never too concentrated on the objective to express genuine, caring, personal concern for everyone involved in the transaction. Beyond what I say about Ginna, I sense that there is a truly unique thing happening at Seville. Two things that stand out in my mind are professionalism (to a tee) and a team approach. They really do operate as a team. Admittedly, some of the teamwork success should be attributed to Ginna's magnificent organizational skills and efforts, but it is clear that Seville has created a teamwork ethic in their practice. That environment just allows Ginna to shine. It doesn't seem to phase Ginna or the others at Seville that circumstances surrounding a real estate transaction might be complicated by distance, time zones, communications, legal or any other issue. She and the team just roll with the punches and make it happen to the complete satisfaction of both seller and buyer. If you ever have the opportunity to list a Bay Area property with Ginna at Seville Properties, jump at the chance! It can't produce anything but a great result.

T. Jefferson Straub, CMA President |
Seller

In highly competitive Silicon Valley market, Kathy made possible that our first offer was accepted.

 

Tamara Stojanovic |
Buyer

 

Teresa Gillis |
Seller


Kathy is organized, responsive, knowledgable and a pleasure to work with. We are extremely pleased with the services that Kathy provided and would highly recommend her to anyone looking to buy or sell their home.

 

Teresa K. |
Seller and buyer

Inspirational!

Ginna is Absolutely The Very Best!!! Great to work with! Inspirational! Nothing will impress you more! Nobody in the business will make you more satisfied! A Plus service, knowledge and one VERY happy client! Thanks for an outstanding job!

Terry Pergamit |
Buyer

Her personal attention to detail is topnotch!

Working with Ginna was a pleasure. From the virtual tour to the beautiful professional photographs she made our house sale an enjoyable experience. Her personal attention to detail is topnotch and she took care of everything from start to finish. I highly recommend her services and was extremely pleased with the process as well as the outcome.

The Colehower Family |
Seller

It doesn’t get any better than this.

We shall start with the bottom line: It doesn’t get any better than this. Ms. Arnold-Lazar performed with stunning professionalism the handling of my elderly mother’s transition from her home of 45 years to necessary assisted living. Ms Arnold-Lazar waited for hours while my mother was at a medical appointment just to be able to meet her personally, and be able to tell her in person that she would take good care of this home of so many decades with the love and sensitivity that my mother needed to hear to be able to leave it without trepidation. Ms Arnold- Lazar proceeded to refurbish this home with decisive vision, talent, insight, good taste, and a love for the property charming as it is. She knew what to do, how to do it, where to obtain what she needed, and assembled a most able team to carry out the work. This lady was totally capable of getting the job done, putting the right people together, making the correct decisions, of acquiring appropriate professional advertising. In addition to that, she is an absolute delight with whom to work-- bright, intelligent, capable, sensitive and practical. It doesn’t get any better than this. If she decides to take you as a client, feel that you are fortunate.

Thomas A Gillespie, MD FACC |
Seller